What is the most important part of your company?
Did you answer your customers?
A customer of your company should be treated with respect and courtesy. Customers should always have a pleasant experience with your company. They are great assets to fuel your corporate brand and enhance branding through social media pages and word-of-mouth. A customer’s happiness and satisfaction plays an important role in keeping your business alive. They have the choice to give any business their time or money, and it is up to your company to keep them satisfied.
The same goes for your employees.
Your employees should be treated with the same respect and courtesy as a customer. An employee’s experience working for your company is just as important to consider as a customer’s experience interacting with your company.
An employee has the opportunity to find another job elsewhere at any time. Similar to a customer’s experience with a company’s services, an employee’s experience with a company’s corporate culture should entice the employee to stay. A corporate culture and work environment is such a large factor in recruiting and keeping employees, it should be given the same attention as customer service.
Employee productivity and happiness depend on it.